2. The perishable commodities displayed on the site and the actual products delivered will be similar and may not be exact replicas as these items are hand-made and can vary. However, in all such cases the quantity specified in the order will be provided as desired. We recommend customer to refrigerate the cakes on delivery (if it is to be used after half an hour or more).
 
3. If ordered flowers / cake /sweets / chocolates are not available in the respective city or town, we shall deliver alternate flowers / cake /sweets of desired quality and equal to (or greater than) order value. 

4 a. In all class A cities we can deliver on same day and within two business days in Class B locations. If no delivery date is specified in the order form then the order shall be delivered within 1 business day for Class A cities and within 2 business days for Class B cities of receipt of the order. These timelines shall be applicable for perishable items like flowers, cakes, teddy bear, sweets, Fresh fruits (unless specified otherwise in product name/ description) etc. Rest of the items shall be delivered in approx 1-4 business days. Refer locations section for more details.

4 b. Delivery Time, Telephonic Support and Order cut-off:

- Our Normal Delivery Hours are 9 AM - 7 PM. For Same Day delivery in normal hours, we need the order by 2 PM. Normal hours delivery of orders that include cake are usually scheduled after 10 AM to ensure fresh cake delivery. For Normal hours deliveries, we would not be able to commit delivery at specific time (though we will make all possible attempts to deliver at your preferred time).

- Midnight delivery shall be done close to 12 AM. However in exceptional cases, midnight delivery may start at 10:30 PM. For Same Day midnight delivery, we need the order by 4 PM. Please place the order for midnight delivery, from midnight section of the website.

- Early morning deliveries are done by 9 AM. For early morning delivery, we need the order by 4 PM on previous day. Please place the order for Early morning delivery, from early morning section of the website.

- Cut-off time for placing orders for 14th Feb delivery is 6 PM, 13th Feb. Orders that are placed thereafter may be delivered on 15th or 16th Feb.

- For Deliveries on 13th and 14th Feb, the deliveries shall be done during the day as per the date specified in the order form. However time commitment would not be applicable. Also, midnight and early morning deliveries shall not be available on 13th and 14th Feb. Any orders placed for midnight, delivery shall start from afternoon.

- You are advised to place orders (for delivery on 13th/ 14th and 15th Feb) from Valentine section of the website only.

4 c. Midnight and early morning delivery is not available for Occasions like Valentine day, Mother's day, Father's day, Rakhi, Diwali, Christmas and New Year. Also, for delivery on these days, no time commitment would be available.

4 d. For Flowers/ Cakes/ Combo orders to be delivered on 12th, 13th, 14th or 15th Feb, please place the order from Valentine Section. Also because of Valentine day rush, Telephonic support may not be available on 14th Feb.

4 e. On Sunday and Public Holidays, telephonic support may be available till 1 PM only.

4 f. For same day Sunday delivery, please place the order by 9 AM. For Sunday delivery within Kerala, please place the order one day in advance.

5. Delivery of certain branded items may not be possible/delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description will be delivered. Also, conformance would be seeked from the customer for the same through e-mail before the delivery of the order.